Contact us
Shipping policy
Thank you for choosing Lucky Baby! We want to provide you with a seamless shopping experience. Here's everything you need to know about our shipping policy:
Order Confirmation
Once your order is placed, an email notification will be sent to you. Please double-check and ensure that all the information provided is accurate to avoid any delays in receiving your items.
Order Updates
If you need to make any changes or updates to your order, please email us at info@luckybaby.ae or reach out to us via WhatsApp at +971523834163 immediately. We will assist you in updating your order to ensure a smooth and prompt delivery.
Delivery Timeframes
For all orders within Dubai, you can expect delivery within 2 business days. A nominal fee of 20 AED will be charged. In the case of other Emirates, delivery will be completed within 2-4 business days, with a fee of 30 AED.
Failed Delivery
Our courier will contact you before the scheduled delivery. If you are unable to receive the delivery, you can arrange an alternative date and time directly with the courier. It's important to note that if there are two failed delivery attempts, the cost of return and any additional charges will be applied to rearrange the delivery.
Worldwide Shipping
We offer international shipping services. Shipping charges for international orders are calculated upon personal request. Our express service is typically delivered in 7-15 business days. However, delivery times may vary based on the destination country. Please be aware that international orders may be subject to duties and taxes imposed by customs at the delivery destination. Lucky Baby is not responsible for any duties, taxes, or handling fees applied by customs. For detailed information, we recommend contacting your local customs office.
Privacy Policy
At Lucky Baby, we value the privacy of our customers. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase on our website www.luckybaby.ae ("Site").
Collecting Personal Information: When you visit our Site, we collect certain information about your device and your interaction with the Site. This includes information necessary to process your purchases and may also include additional information if you contact us for customer support. We refer to this information as "Personal Information." We collect the following Personal Information and use it for the purposes described below:
1. Device Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.
- Purpose of collection: to accurately load the Site for you and perform analytics on Site usage to optimize our services.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
2. Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose of collection: to provide products or services to fulfill our contract with you; process payment information; arrange for shipping; provide invoices and/or order confirmations; communicate with you; screen orders for potential risk or fraud; and provide information or advertising relating to our products or services based on your preferences.
- Source of collection: collected directly from you.
Using Personal Information
We use your Personal Information to provide services to you, which includes offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.
Retention
We retain your Personal Information for our records after you place an order, unless you request us to erase this information. We do not record any payment details.
Cookies
We use cookies to enhance your browsing experience on our Site. Cookies are small pieces of information that are downloaded to your computer or device when you visit a website. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies allow the website to remember your actions and preferences, making your experience more efficient and personalized. They also provide us with insights on website usage.
Do Not Track
We do not alter our data collection and usage practices in response to "Do Not Track" signals from your browser, as there is no consistent industry understanding on how to respond to these signals.
Changes
We may update our Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
